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general electric warranty Support Ticket - GE Refrigerator - Warranty Not Honored by Service provider in Ft Lauderdale FL

general electric warranty Support Ticket

GE Refrigerator - Warranty Not Honored by Service provider in Ft Lauderdale FL - Model PFCS1RKZA SS, Weston, FL

Created By: turyfarache's Picture turyfarache Last Reply: turyfarache's Picture turyfarache
Priority Level: [Medium] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0
Product: Model PFCS1RKZA SS, Weston, FL

GE Refrigerator Consumer Review / Complaint: It has been only two months since I got a new GE Refrigerator Model PFCS1RKZA SS (Bottom Freezer Style). I paid $2500 approximately. I got this noisy device which can be heard from everywhere inside the house – the refrigerator emits a constant / loud high-frequency buzz coming from the motor-fan. So I called GE to get it repaired through warranty - upon arrival the technician told me "that noise is normal". As I disagreed with an ‘Are you kidding me?’ he confessed that he has never replaced that type of motor; that it was very complicated and it would take a lot of time and effort. Then I asked him: ‘Are you telling me that I would have to live with that noise?’ – The technician shrugged and left. So I requested another service appointment to resolve the problem, but instead I got is a phone call from Tel 1.800.491.2737, a person that identified himself as a GE Engineer who “was trained by the same people who designed that refrigerator”. He told me that there was no problem with my refrigerator, and that if I wanted to get it serviced, he would have to bill me $79 for the second visit. So I asked him: ‘Why do you want to get my $79 if you guys have already decided not to repair my noisy new refrigerator?’ - He responded that he would then cancel the service appointment: So he did. Then I set another appointment through GE’s website and got visited by another technician from the same repairing department – he already came into my house with a bad attitude: He was discourteous and aggressive. He did not even check the refrigerator: He just opened the doors for 2 second, told me that there was nothing wrong with it and left – he was previously instructed to do so, which was confirmed when I got a second phone call from the same GE “engineer” telling me that he has billed me $79 for the second visit. No doubt: The GE service warranty people in Fort Lauderdale Florida are irresponsible and dishonest. I encourage everyone not to buy GE appliances / Refrigerators.


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